Privacy Policy

Your privacy is important to Suteng Innovation Technology Co., Ltd. and its affiliates (collectively, “RoboSense”, “we”, “us” or “our”), and we are committed to protecting the privacy with respect to the personal information that we collect from you, or the individual, company or other legal entity that you represent (collectively, “you” or “your”). This Privacy Policy (“Policy”) is to let you know the types of personal information we may collect, why we collect your personal information, what we use your personal information for, when we might disclose or transfer your personal information, and how you can manage your personal information. For this Policy, we use and interpret the term “personal information” or “processor” broadly to cover all applicable privacy and personal information protection laws.

1.  Scope

This Policy applies to our websites, products and services that link to or refer to this Policy (“Services”), and covers only personal information collected through our Services and excludes any other personal information collected through any other services that have their own, separate privacy policies.

2.  Personal Information Processor

The personal information processor for the websites is Suteng Innovation Technology Co., Ltd., Building 9, Block 2, Zhongguan Honghualing Industry Southern District, 1213 Liuxian Avenue, Taoyuan Street, Nanshan District, Shenzhen, China.

3. Types of Personal Information and Collection Methods and Purposes

We collect various types of personal information through the methods set forth below. You may refuse to provide us with the requested personal information. But if you refuse to share your personal information, the Services you request may be affected or restricted.

  3.1.  Browse Websites

When you access our websites via your computer or mobile device, we collect personal information such as your browser type, type of mobile device, IP address, the domain name, the date and time you visit the websites, contents you visit, the amount of time you spend viewing the websites. We collect above personal information for the purpose of better understanding your preferences for our Services, so as to help us to operate and improve our business.

  3.2.  Download Product Files

We have prepared the product files to help you better understand our products. If you wish to download relevant product files and learn more about product details, you need to provide us with your personal information including your name, email address, phone number, city, employer, position, and you need to consent to subscribing our newsletter and message. You can submit an unsubscribe request at any time through the contact information specified in this Policy or the relevant newsletter or message provided.

 3.3.  Purchase a Product

If you wish to purchase our products, you are required to complete the RoboSense Product Purchase Intent Form. We will collect your name, email address, phone number, city, employer, position, types of products you intend to purchase and the purposes for purchasing, and you need to consent to subscribing our newsletter and message. If fee-based services are involved, we will collect your payment information such as credit card number, phone number, bill and shipping address. In addition, you can voluntarily fill in your other needs and suggestions to help us provide, manage, maintain, and improve the services you request. Failure to fill in additional information will not affect your purchase reservation request.

 3.4.  Subscribe Email

When you request to subscribe our newsletter and message, you are required to complete a subscription form, through which we will collect your last name, first name, email address and city. We collect the above personal information to help us directly communicate with you, including sending you newsletter and message related to our technology, product release, news, and other communications. If you wish to unsubscribe from the email subscription service, you can unsubscribe according to the path provided to you in the email. After the unsubscription is completed, we will not send you newsletter or message again. In addition, if you are not willing to receive message from us, or if you want to your name from our mailing list, you can also contact us through the contact information provided herein.

 3.5.  Use of Anonymized Information

Please note that we also collect, use and share aggregated information, such as statistics or structural data. Aggregate data is not personal information but may be derived from your personal information, because it does not directly or indirectly show your identity, and we have the right to use it for any legitimate purpose (for example, we may aggregate your usage information to find out how many users visit specific website functions, study consumer and market preferences, improve existing products and services, and conduct financial forecasting and modeling). If we combine or associate the aggregated data with your personal information so that it can directly or indirectly identify you, we will treat the combined information as personal information and will process it in accordance with the provisions of this Policy.

4.  How We Use Cookies

Cookies are small personal information files that are stored on your computer or device when you access the websites. We use cookies to collect personal information about your use of our websites for the purpose of operating and improving our websites and Services. For example, cookies help us to remember you for your next visit, provide you with customized contents on the websites, develop aggregate personal information to help monitor site performance, conduct research, improve our content and Services, and protect the security of our websites and Services. We will not use cookies for any purposes not stated in this Policy. If you do not agree to the collection of websites browsing information or personal information, you can set browser to refuse cookies at any time, but by doing so, you may not be able to access certain parts of our Services. Find out how to manage cookies settings for your browser here:

Internet Explorer

Google Chrome

Mozilla Firefox


 4.1.  Third Party Sources

We may also obtain personal information from third party sources such as social networks, partners, or public sources.

5.  External Links

Our websites contain links to third party websites. Your interactions with, and personal information collected by, these linked websites are governed by their respective privacy policies and cookies policy, over which we have no control. We advise you to review the privacy policies and cookies policies of the third party websites or services so you can understand how they may collect, use, and process your personal information.

6.  Personal Information Processing and Transfer

In principle, the personal information collected and generated by us in China will be stored in Mainland China. If we need to transfer your personal information outside Mainland China under some circumstances, we will perform in accordance with the relevant laws, regulations and standards.

If you visit our websites from European Economic Area (EEA), we may transfer the personal information stored in EEA from EEA to other countries which may not have the adequate personal information protection level as determined by European Commission. When we transfer, we will apply a variety of legal mechanisms to effectuate the transfer, such as obtaining your consent, implementing security measures like anonymizing personal information, or signing the European Commission Standard Contract for personal information transfer outside of EEA set forth at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en#international-data-transfers-using-model-contracts.

7.  Disclosure of Personal Information

We may entrust third party vendors or service providers to process the personal information on our behalf for the purposes set forth in this Policy. We may also share your personal information as required by any court order, law or legal process. In the event that RoboSense is acquired by, or merged with, a third party, we may transfer the personal information we collect. In addition, we may also share your personal information where you have consented.

8.  Personal Information Subject Rights

You may exercise all or any of the following rights by sending us an email at privacy@robosense.ai or writing to us at Suteng Innovation Technology Co., Ltd., Building 9, Block 2, Zhongguan Honghualing Industry Southern District, 1213 Liuxian Avenue, Taoyuan Street, Nanshan District, Shenzhen, China.

(1)   Right to access the personal information we collect;

(2)   Right to copy the personal information and right to portability;

(3)   Right to your personal information;

(4)   Right to restrict use of the personal information or withdraw your consent to future processing;

(5)   Right to request us to explain the rules for processing personal information;

(6)   Right to object to any automatic decision-making based upon your personal information; and

(7)   right to lodge a complaint with a with a personal information protection authority in your region.

9.  Do Not Track

We do not track, so we do not respond to “Do Not Track” signals sent by web browsers.

10.  Personal Information Retention

We retain the personal information as needed to provide you Services and/or to fulfil our business purposes. We determine the retention period of personal information mainly with reference to the following standards and the longer period shall prevail:

1.  Completing the business functions you have consented to use;

2.  Ensuring the safety and quality of the Services provided by us;

3.  A longer retention period you have agreed;

4.  Whether there is any other special agreement on the retention period.

We will personal information within a reasonable time after the personal information is no longer necessary to fulfil the purposes for which it was collected. However, we may retain personal information if retention is reasonably necessary to perform our contractual and legal obligations, resolve disputes, and enforce this Policy.

11.  Personal Information Security

Transmissions over the Internet or methods of electronic storage are never 100% secure or error-free. We take reasonable measures to protect your personal information from loss, unauthorized access, disclosure and alteration. For example, we use cryptographic technologies for personal information confidentiality, protection mechanisms to prevent attacks, and access control mechanisms to permit only authorized access to your personal information.

12.  Children’s Privacy

Our Services are not directed to children as defined by applicable law. We do not intentionally or knowingly collect personal information from children, and we do not request children to submit any personal information to us. If we accidentally collect a child's personal information without verified prior consent from the child's parents, we will attempt to the personal information as soon as possible.

13.  Changes

We reserve the right to change, add, or remove portions of this Policy at any time. If we make changes, we will post them and indicate the Policy’s new effective date on this page. When you access our websites or use our Services, you are consenting to and accepting the current version of this Policy. We encourage you to review this Policy from time to time to learn of any changes.

14.  Contact Us

To contact us, send us an email at privacy@robosense.ai or write to us at Suteng Innovation Technology Co., Ltd., Building 9, Block 2, Zhongguan Honghualing Industry Southern District, 1213 Liuxian Avenue, Taoyuan Street, Nanshan District, Shenzhen, China.

Lasted updated: 09/02/2023

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